Ombudsman calls for change at failing LTB
Ombudsman Paul Dubé paints a grim picture of the Landlord and Tenant Board (LTB) in his latest investigation report, released May 4th. Long plagued by severe backlogs, staff shortages, and antiquated technology, LTB operations have only gotten worse thanks to the added pressures of COVID-19 lockdowns, remote work, eviction moratoriums and virtual hearings.
The investigation conducted by the Special Ombudsman Response Team reviewed the Board’s existing systemic problems, as well as its struggles with COVID-related challenges. Inefficiencies identified in the investigation include:
- A shortage of qualified adjudicators (members), compounded by a lengthy, cumbersome appointment and training process
- A complex application process that sometimes forces applicants to start over for errors
- Antiquated systems that are not equipped to triage or expedite urgent cases, track orders and member caseloads, or identify members near the end of their terms
- A lack of available bilingual adjudicators, and issues with application forms that only identify if applicants require services in French, not respondent
Source: REMI Network
View and Download report: highlights:
Administrative Justice Delayed, Fairness Denied Facts and Highlights
View and download the full report:
Administrative Justice Delayed, Fairness Denied