Residential Building Service Excellence Course

Service is defined as conducting an action for value creation for the benefit of someone else. As service has become a crucial part of life for residents, it is important to not only have good service in place but also understand that residents expect excellent service.

Time Commitment: 30 hours of combined asynchronous and synchronous instruction over six
weeks

Courses Start Times and Days:

Tuesdays: 6:00 pm – 8:30 pm
Thursday: 6:00 pm – 8:30 pm​

Location: ONLINE

Synchronous – Estimated up to 1 hour 45 minutes per evening

• Live instructor led team sessions
• Focused on applied learning, discussions, real world scenarios, and guest speakers
• Learners are expected to attend and actively participate

Asynchronous – Independent Learning Estimated up to45 minutes per evening

• Self-directed learning completed outside of live sessions
• Includes reading, discussion board participation, reflections, assignment completion, and test preparation/submission through Brightspace

Certificate: Certificate of Successful Completion

Start Date: Tuesday, May 12, 2026

End Date: Thursday, June 18, 2026

Facilitator: Marcella Wilson

Course Outline

Creating a Culture of Service Excellence in Residential Housing

The Residential Building Service Excellence (RBSE) course is an introductory, customer service–focused program designed for individuals entering or transitioning into residential property management and housing operations.

This six-week online course emphasizes the people side of housing—effective communication, professionalism, resident relations, and service excellence—rather than hands-on maintenance skills. Learners gain a practical understanding of how residential buildings operate, how to interact respectfully with residents and stakeholders, and how to contribute to safe, wellmanaged living environments.

RBSE is ideal for those who work with residents, support housing operations, or are exploring a career in residential property management. Through real-world examples, industry guest speakers, and applied discussion, learners develop the confidence, language, and service mindset required to represent property owners and housing organizations professionally.

Upon successful completion of RBSE, learners are strongly encouraged to continue their education through the Residential Property Management (RPM) program, which provides a more in-depth and technical exploration of property management across three comprehensive modules.

Who Should Take This Course?

• Individuals new to residential property management
• Property owners and operators seeking stronger customer service practices
• Residential administrators and coordinators
• Housing support staff and community housing professionals
• Those considering the Residential Property Management (RPM) program

More Details and Learning Outcomes >

Course Cost

Members: $895
Non-members: $995
**14% GST will be applied to the course cost.
***Prices are subject to change

Questions:
Kevin Russell
Executive Director
E: kevin@rhpns.ca

Online – Residential Property Management Course

Applicants can take all three course or choose individual or multiple courses of your choice. Applicants will have the opportunity to complete selected courses in the current or the option to select and complete any remaining courses in a year of choice.

A Nova Scotia Community College Certificate of Achievement will be provided for each course successfully completed. Applicants that complete all three courses will receive an RHPNS Certificate of Completion in addition to the NSCC Certificate of Achievement received for successfully completing individual courses.

The three courses being offered are:

Legal Resources and Residential Property Management Standards (30 hours) – October, 2025, to November, 2025
This course assists participants in understanding the Nova Scotia Residential Act and its impact on your operations and how you perform your job. Participants will learn the importance of property maintenance and risk management, as well as identifying the purpose and legal resources required for residential property management, such as the Human Rights Act, Employment Equity Act, and Occupational Health and Safety Act.
Visit Learning Objectives to learn more >

Human Relations for Residential Property Managers (20 hours) – December, 2025, to January, 2026
This course will assist participants in applying effective best practices for tenant relations, as well as managing their team. Participants will learn how to resolve tenant issues, apply customer service strategies, as well as understand the steps in the employee recruitment and selection process and the basics of performance management.

NOTE: Participants taking this course must have successfully completed the Legal Resources and Residential Property Management Standards to enroll.
Visit Learning Objectives to learn more >

Marketing and Financial Planning for Residential Property Managers (20 hours) – February, 2026, to March, 2026
This course will assist participants to apply marketing concepts assist maintaining occupancy, such as market analysis and planning, as well as how to effectively manage property budgets using different strategies and tools.
Visit Learning Objectives to learn more >

Learning Format
Classes will be held online at 6:00 pm on Tuesdays and Thursdays, featuring up to 2 hours of synchronous learning (in class) and 1 to 2 hours of asynchronous learning for completing projects and assignments. Sessions will be recorded and made available on NSCC’s Brightspace for later viewing, aiding with assignments or accommodating those who miss a class.

Enrollment
Enrollment is limited to 25 participants, with seating available on a first-come, firstserved basis.

Pricing
Legal Resources and Residential Property Management Standards
Member: $850.  Non-Member: $1,100

Human Relations for Residential Property Managers
Member: $600   Non-Member: $750

Marketing and Financial Planning for Residential Property Managers
Member: $300   Non-Member: $450

20% Discount
Take all three courses receive a 20% discount

Member: $1,750       Non-Member: $2,000
Discount: $370         Discount: $400
Total: $1,400            Total: $1,600

**14% GST will be applied to the course cost.
***Prices are subject to change

Corporate Sponsors