Supplier Name: Bauld Insurance
Website/URL: http://www.bauldinsurance.com
Contact Person: Steve Earle, President
Email: searle@bauldinsurance.com, Phone: 902-832-6775
In the space provided, highlight why this supplier is deserving of this award. Include the company mandate, mission statement and corporate values.
Mission Statement:
We simplify the complex world of insurance so our clients feel confident and protected. Each client is unique, yet all share the goal of safeguarding what matters most. By listening closely, we provide empathetic, unbiased advice tailored to their specific needs. Our comprehensive approach ensures clients gain peace of mind, knowing their insurance needs are well met and managed.
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Value Proposition:
We’re a family and we treat our customers the same. We sort through the complex world of insurance to help our customers be well protected.
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Bauld Insurance is a Nova Scotia based, family-owned and -operated insurance company. They specialize in client-based solutions and are always looking for innovative ways to provide a value-added solution together for their clients.
We got to know Bauld Insurance well after insuring a couple of multi-residential properties with them. Steve and his team work very closely with their clients and work hard to understand the specifics of the individual properties to identify and provide the best options for their clients. Several years ago, insurance rates started to climb and Bauld worked in partnership with their multi-res clients to respond to the changing environment in a proactive way by developing the Premium Property Owner Insurance Program, and then out of that the Cheep Insurance Apartment Protection Program to provide affordable tenant’s insurance to tenants living in these buildings.
Bauld has also provided us with working documents for incident reporting, snow clearing logs, storm protection etc. They are providing support we didn’t even realize was missing to help us mitigate our risk – and we are so grateful to know they have our back!
The Earle family and all staff at Bauld Insurance have repeatedly shown their commitment and dedication to their clients and work hard to provide the best possible insurance offerings in this sector. We firmly believe they are deserving of the Supplier of the Year award and recommend them to our colleagues without reservation.
In the space provided, provide examples of services, products and or programs developed for members, a demonstrated commitment and involvement in IPOANS, community involvement programs and initiates in Nova Scotia. Provide links/handles to all social media platforms utilized.
Bauld Insurance, through its Premium Property Owner Insurance Program, demonstrates a strong commitment to the needs of residential property owners in Nova Scotia, fully aligning with the interests of the Rental Housing Providers Nova Scotia (RHPNS). This unique program is exclusively designed for multi-residential real estate owners with best-in-class practices for property management.
https://bauldinsurance.com/business-insurance/premium-property-owner-insurance/
Bauld launched this innovative sector-specific program in 2021, after identifying an opportunity to address key industry issues. Since then, the program has helped Nova Scotia property owners better manage escalating insurance premiums, tax exposures, sharing economy complexities, and tenant insurance enforcement. By focusing specifically on this sector within Nova Scotia, Bauld Insurance showcases its dedication to understanding and addressing the unique challenges landlords face.
They are members of RHPNS (and formerly of IPOANS) and are participants in this year’s tradeshow. They are committed to this organization and it’s members.
Bauld offers more than ‘property insurance’. They offer unique solution to rental housing provider concerns – like exclusive coverage for CRA rule uncertainties. They also provide clients with resources like a Loss Control Handbook, guidance on snow removal and cyber liability best practices to underscore their commitment to providing property owners with the tools they need to succeed and mitigate risks.
The Cheep Insurance Apartment Protection Program (CAPP), highlights Bauld Insurance’s proactive approach to supporting property owners. One of the best protections for rental housing providers against loss is to have tenants fully insured to cover their own losses. CAPP provides these tenants with very competitive monthly tenant insurance rate, AND they notify the landlord should insurance be cancelled. It is an easy and very welcomed option for our tenants. This is a one-stop online application, described as follows by Bauld/Cheep Insurance (see online link):
At Cheep Insurance, our goal is to simplify the insurance experience for our clients. That’s why we’ve teamed up with local landlords to build a simple and user friendly tenant insurance program. If you’re a renter living in a building with the program, you can opt in to or out of the program in just a few minutes using the buttons below.
https://cheepinsurance.ca/capp-how-it-works-for-tenants/
In partnership with RHPNS, the Premium Property Owner Insurance Program demonstrates Bauld Insurance’s dedication to Nova Scotia’s residential landlords – a vital sector of the province’s economy.
Our experience with Bauld has been unmatched and we are proud to nominate them as Supplier of the Year.
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Supplier Name: Westland Express
Website/URL: https://www.westlandexpress.ca/
Contact Person: James Malcolm
Email: jmalcolm@westlandexpress.ca, Phone: 289-527-4040
In the space provided, highlight why this supplier is deserving of this award. Include the company mandate, mission statement and corporate values.
Westland Express is a deserving recipient of this award due to its commitment to providing seamless, efficient, and reliable insurance solutions. The company’s mandate focuses on simplifying tenant insurance, streamlining compliance, and enhancing tenant security through innovative digital solutions.
Westland Express’s mission is to empower landlords and property managers with fast, efficient solutions that enhance their tenants’ security and simplify management. This mission is reflected in their user-friendly online platform, which offers quick and affordable tenant insurance, ensuring renters enjoy hassle-free coverage.
As a Westland Insurance company, Westland Express inherits its corporate values, which include being ambitious, approachable, collaborative, expert, and grounded. These principles guide the company in creating a supportive culture where employees can do their best work, ultimately benefiting their clients with exceptional service and reliable insurance products.
Innovative Solutions: Westland Express offers a digital-first experience through their Ziptenant platform, integrating insurance solutions directly into leasing and renewal workflows. This streamlines the process, reduces administrative work for property managers, and ensures real-time compliance tracking.
New Improved Website: The new and improved website makes it easier for tenants and landlords to navigate and manage insurance policies. The streamlined quote process reduces the steps required to obtain coverage, enhancing user experience.
AI Chatbot for 24/7 Assistance: Westland Express provides 24/7 assistance through an AI chatbot, ensuring tenants and landlords receive instant support and answers to their queries at any time.
API Capability for Direct Property Management Integration: The API integration allows seamless connectivity between Westland Express’s tenant insurance portal and property managers’ internal systems. This improves the management and compliance of tenant insurance by embedding the insurance purchase experience directly into leasing workflows.
Customer Testimonials: Numerous customers have praised Westland Express for their exceptional service. For instance, Keegan Thompson was commended for going above and beyond to solve a client’s problem with patience and efficiency. Such testimonials highlight the company’s dedication to customer satisfaction.
Community Involvement: Westland Express supports local communities through financial and volunteer contributions, investing over $1 million annually into community and charitable initiatives.
Industry Recognition: Westland Express has been recognized for its innovative approach, receiving the Innovation Award at the 2023 Calgary Residential Association Awards Gala.
By consistently delivering on their mandate, mission, and values, and through their innovative solutions, customer satisfaction, community involvement, and industry recognition, Westland Express has established itself as a trusted partner in the insurance industry, making them highly deserving of this award.
In the space provided, provide examples of services, products and or programs developed for members, a demonstrated commitment and involvement in IPOANS, community involvement programs and initiates in Nova Scotia. Provide links/handles to all social media platforms utilized.
Westland Express has developed a range of services, products, and programs tailored to meet the needs of its members, with a strong emphasis on tenant insurance.
Tenant Insurance: Westland Express’s primary offering is fast and affordable tenant insurance designed to provide renters with comprehensive coverage and peace of mind. Our user-friendly online platform allows members to easily obtain and manage their insurance policies anytime, anywhere. This ensures renters are protected against unexpected events, such as theft, fire, and water damage, without the hassle of lengthy paperwork or complex procedures. By simplifying the insurance process, we help members focus on enjoying their homes rather than worrying about potential risks.
Property Management Benefits: Westland Express provides significant benefits to property managers, particularly those involved with the RHPNS. Our solutions save time on administrative tasks by integrating with property management software like Yardi Systems and HappyCo, reducing manual data entry and ensuring real-time policy visibility. This integration allows property managers to access up-to-date information on tenants with active policies, streamline compliance tracking, and minimize the risk of compliance gaps. Additionally, our automated reminders for tenants to renew policies help achieve 100% tenant compliance, further reducing administrative burdens.
Pet and Travel Insurance: In addition to tenant insurance, Westland Express offers customizable pet insurance options to protect pets and provide peace of mind to pet owners. We also provide comprehensive travel insurance plans designed to cover various travel needs, ensuring safe and worry-free trips.
Commitment and Involvement in RHPNS: Westland Express demonstrates a strong commitment to the RHPNS by actively participating in industry events, providing educational resources, and supporting initiatives that enhance the quality of rental housing in the region. Their involvement helps promote best practices and fosters a collaborative environment among housing providers.
Community Involvement Programs and Initiatives: Westland Insurance, the parent company of Westland Express, is deeply committed to supporting local communities in Canada. They invest over $1 million annually into community and charitable initiatives, focusing on wellness and mental health, climate action, diversity, equity, and inclusion, as well as housing and food security.
Social Media Platforms:
– Facebook: https://www.facebook.com/westlandexpress
– LinkedIn: https://www.linkedin.com/company/westland-express/
– Instagram: https://www.instagram.com/westlandexpress/
By offering a comprehensive range of services and products, with a strong emphasis on tenant insurance, demonstrating a strong commitment to RHPNS, and actively engaging in community involvement programs, Westland Express continues to make a positive impact in Nova Scotia and beyond.
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Supplier Name: Yardi Canada Ltd.
Website/URL: http://www.yardi.com
Contact Person: Jasmin Rodas
Email: Jasmin.Rodas@yardi.com, Phone: 4372885377
In the space provided, highlight why this supplier is deserving of this award. Include the company mandate, mission statement and corporate values.
For over 40 years, Yardi’s mandate has been to support the real estate industry by designing innovative technology and funding associations and charities that help advance the market. Guided by our mission to create solutions that improve businesses and communities, we prioritize our clients, employees and communities in all we do.
In 2024, Yardi dedicated over 60% of its revenue to research, development and customer support. Our Canadian R&D teams, based in Saskatoon and Vancouver, played a pivotal role in advancing artificial intelligence (AI) driven solutions that enhance property management efficiency. This includes the development of new AI-powered, human-centered technology focused on efficiency and resident satisfaction. From omnichannel bots and self-guided tours to smart locks, lights, and energy management, and even biometric identity verification that confirms applicant identities in seconds, these tools lighten workloads and free up onsite teams for higher-priority tasks. By continuously innovating our platforms, we anticipate evolving customer needs and ensure a more efficient, seamless rental experience.
To further advance the industry, we have supported simplydbs since 2022 in gathering and distributing critical Canadian rental data, including the 2023/2024 Canadian Multi-Residential Marketing & Leasing Snapshot Report. This report, based on surveys of 20,000 tenants and housing providers managing 400,000 units, highlights key trends such as the importance of property-specific websites and digital tools to enhance tenant satisfaction and operational efficiency.
Yardi also produces a quarterly Canadian Multifamily Market Report covering CMA-level rental data, analyzing in-place rents, lease-over-lease growth, vacancy rates, and turnover percentages for various bedroom types. It’s compiled from aggregated and anonymized data of 492,000 units across 5,500 properties managed by Yardi clients, provides actionable insights for rental housing providers. Additionally, Yardi provides market overviews for associations, such as RHPNS, to showcase local trends.
Released in 2024, our RentCafe.com Renter Interest Report offers valuable insights into renter demand, enabling property managers to understand and refine the leasing strategies. It analyzes online, analyzes millions of interactions on RentCafe.com, including apartment availability, listing views, favourited listings, and saved searches, to rank top 25 cities in Canada.
Yardi’s philanthropic efforts emphasize our commitment to making a positive impact. Since 2019, we have donated over CAD $4 million to communities across Canada Our local charity committees prioritized initiatives in housing, food security and youth support, ensuring direct impact in the communities where our employees and clients live and work.
In the space provided, provide examples of services, products and or programs developed for members, a demonstrated commitment and involvement in IPOANS, community involvement programs and initiates in Nova Scotia. Provide links/handles to all social media platforms utilized.
In addition to the above, Yardi actively serves +70 real estate businesses in Atlantic Canada, managing 70,000 units and 61 million Sq.Ft of commercial space, and support organizations like RHPNS through sponsorships, event participation, and industry advocacy. This support helped RHPNS bring back their annual, in-person RTA seminar in 2024. This is just one example of Yardi’s contribution to nearly 200 real estate events across the country in 2024, fostering industry advancement.
Yardi continues to transform the rental housing industry. Our AI-driven solutions empower property managers with automation, data-driven insights and fraud prevention tools, addressing some of the most pressing challenges today.
Our product, Chat IQ, is revolutionizing how property managers engage with renters. In 2024 alone, it handled over four million inbound messages, saving property teams more than 225,000 hours. By answering 97% of inquiries instantly across chat, email, text and calls, Chat IQ reduces the time it takes for prospects to sign a lease by up to seven days. This allows leasing teams to focus on high-value interactions while improving conversion rates and operational efficiency.
Our Smart AP solution is redefining invoice processing by leveraging machine learning to automate AP, extracting and verifying data with precision. This tool eliminates manual entry errors and significantly reduces processing time, saving the average Yardi client nearly $40,000 per year. By automating AP workflows, property managers can shift their focus from administrative tasks to strategic financial planning.
With 55% of housing providers reporting an increase in fraudulent rental applications (simplydbs), our technology, ID Verify, provides an essential layer of security. Using biometric verification, this tool authenticates applicants before they reach the leasing stage, preventing bad debt and reducing the risk of fraudulent applications.
Our latest innovation, Virtuoso, is an AI-powered platform that enhances the entire Yardi ecosystem. It leverages a powerful combination of technologies, including machine learning, generative AI, natural language processing, large language models, and a rules-based engine that helps users quickly find answers. Virtuoso streamlines processes across property management operations, from analyzing work orders and automating purchase approvals to assisting with lead management and tenant communication. Built with data security as a core principle, Virtuoso provides real-time insights, predictive recommendations, and automated follow-ups, helping property teams save time, reduce risk, and improve decision-making. As the system continues to learn and expand its dataset, it becomes even more effective, ensuring a smarter, more connected experience for property managers and residents alike.
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