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Company Name: TreePad Property Management
Employee Name: Holli Roberts
Job Title: Vice President
Work Location: Halifax, Nova Scotia
Years with Current Employer: 3, Number of Direct Reports: 10
Nominator Name: Josh Svec
Email: holli@treepad.ca, Phone: 9023299081
 
In the space provided, highlight why this employee is deserving of this award. Describe a property or workplace challenge the nominee confronted and overcame? What was the outcome? Describe a situation where the nominee went beyond their job description to enhance residents living experience? Demonstrated leadership qualities? Promotes workplace diversity?

Holli Roberts is a deserving recipient of the Property Manager of the Year award due to her exceptional leadership, commitment to tenant satisfaction, and dedication to ensuring strong returns for clients. As a key leader at TreePad Property Management, Holli oversees a large team managing over 150 units across Nova Scotia. She is the face of the company when it comes to client relations, ensuring both property owners and tenants receive top-tier service.

One of the biggest challenges Holli faced was helping a newly arrived family from Syria secure safe and suitable housing. With language barriers making traditional communication difficult, she relied on Google Translate to facilitate conversations, ensuring the family understood lease agreements, tenant rights, and local amenities. Her patience and problem-solving skills turned a potentially overwhelming experience into a smooth transition, helping the family find a home where they felt safe and welcome. This situation exemplifies her commitment to inclusivity and workplace diversity, as she actively works to accommodate tenants from all backgrounds.

Holli consistently goes beyond her job description to enhance the resident experience. A prime example of this was when a property owner decided to sell a rental unit, leaving the current tenants uncertain about their future housing. Rather than simply notifying them of their need to vacate, Holli took it upon herself to work overtime, personally assisting each tenant in finding alternative housing—whether through TreePad’s portfolio or elsewhere. Her dedication ensured that no tenant was left scrambling for accommodations, reinforcing her reputation as a property manager who genuinely cares about people, not just business transactions.

Holli also fosters a culture of teamwork and mentorship within her organization. She leads by example, encouraging proactive communication, conflict resolution, and professional growth among her team members. Her ability to navigate complex property management challenges while maintaining a tenant-first approach has been instrumental in TreePad’s reputation as a top-tier property management company.

Through her leadership, problem-solving, and unwavering dedication to tenant well-being, Holli exemplifies what it means to be an outstanding property manager.

In the space provided, describe a program or programs the nominee implemented that resulted in operation cost savings while enhancing resident services.

Holli Roberts has successfully implemented programs that not only enhance resident services but also optimize operational efficiency, leading to cost savings for both TreePad Property Management and its clients.

One of her key initiatives is the Client Satisfaction Questionnaire Program, conducted each summer to gather feedback from current clients. This program allows TreePad to measure communication effectiveness, identify areas for improvement, and tailor services to meet the unique needs of each property owner. By proactively addressing concerns and streamlining processes based on real-time feedback, the company has improved retention rates and reduced costly inefficiencies related to miscommunication.

Holli also spearheaded a New Client Onboarding Program, which transformed the way TreePad engages with property owners. This program establishes clear expectations from the outset, ensuring that staff understands exactly which issues clients want to be involved in and which ones TreePad can handle independently. As a result, communication is more efficient, reducing unnecessary touchpoints and saving both staff and clients valuable time. The onboarding process also provides full transparency regarding unit advertising, ensuring that listings are marketed effectively with accurate pricing and positioning. By minimizing misaligned expectations and last-minute adjustments, this initiative has decreased vacancy rates, improved tenant placement accuracy, and enhanced overall client satisfaction.

Additionally, Holli introduced Preventative Maintenance Inspections, a program designed to identify and address minor issues before they escalate into costly repairs. By implementing scheduled inspections and proactive maintenance strategies, TreePad has significantly reduced emergency repair expenses and improved the longevity of its managed properties. This program also benefits residents by preventing inconvenient breakdowns and ensuring a higher standard of living.

Through these initiatives, Holli has created a more efficient, responsive, and client-focused property management approach. Her leadership has not only improved operational cost savings but also enhanced the overall experience for both property owners and tenants.

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